Residential Sales Associate
Drive residential sales opportunities to provide individual consumers with basic services such as telephone, internet, home security and cable TV through door-to-door calling. Network with apartment managers, local builders, insurance agents and realtors to drive referrals and increase sales.
Identify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options. • Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, phone and home security in an effort to sell and upsell to new and existing customers by knocking on doors within territory.
Accurately set up accounts for new customers, prepare work orders for installs, repairs, and other customer transactions. • Maintain and update turf management plan without assistance, able to work independently.
Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
Apply a positive customer service attitude in interactions with all customer and establish positive rapport.
Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
Follow up with customers in a timely manner if necessary.
Be patient and understanding in all customer interactions.
Dress in a professional manner to positively represent Midco’s image throughout the community.
Clearly explain and demonstrate equipment connectivity and functionality.
Travel to and support other Residential Sales Associates in door-to-door areas as necessary.
Be willing and able to travel in accordance with Midco’s “Use of Vehicle for Company Business” policy.
Communicate effectively and professionally in all forms of communication with internal and external customers.
Adhere to Midco privacy guidelines to ensure each customer’s privacy.
Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES
Function as an effective team member to support customer experience while supporting the efforts and concepts of other departments.
Support the mission, vision, and values of Midco.
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
Possess strong problem solving and decision making skills while using good judgment.
Multi-task and change from one task to another without loss of efficiency or composure.
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
Identify opportunities for improvement while creating and implementing viable solutions.
Actively follow Midco policies and procedures.
Perform other duties as assigned.
EXPERIENCE AND EDUCATION
High school diploma or GED required. Some college preferred.
2-3 year of sales or related experience required. Industry experience preferred.
Possess knowledge of Microsoft Office Suite and the Internet.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 30 lbs.
In-person visits to a customer’s home are normal in the performance of this job. Specific abilities required include accessing a customer’s home by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
The noise level in the work environment is moderate.
Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
Employees may be required to be on feet walking up to or exceed 40 hours per week.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, or any other characteristic protected by law.