NOC Technician- Overland Park, KS

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NOC Technician- Overland Park, KS

Artech Information Systems
14160 Dallas Parkway Pacific Tower – South, Suite 120
Dallas, TX 75254

Phone Number: (972) 373-4514
Email sanjay.nair@artechinfo.com

Position Title: NOC Technician
Location of Position: Overland Park, KS

Job Description
The RAN (Radio Access Network) Tier 1 candidate will be responsible for monitoring, correlating, troubleshooting and resolving network alarms and performance deviations for nationwide wireless network. This network consists of multiple technologies such as CDMA, EVDO and LTE across multiple frequency bands and equipment vendors.

****Requires 24x7x365 support so candidates must be able to support flexible hours and schedules to ensure all shifts are covered***

Daily tasks:
• Perform daily fault and performance analysis using a variety of monitoring tools to discover network impairments
• Ability to review network logs to discern state changes of network equipment
• Perform remote resolution of faults through various Element Management Systems (EMS)
• Creation and routing of network tickets to appropriate designated fix agents
• Perform routine ticket management and escalations to drive problems to final resolution
• Use combination of various tools to correlate multiple faults and/or system presented data into singular network impairments
• Communicate openly and effectively with multiple teams
• Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communication

Required:
• Excellent in written and verbal communication skills
• Proficient in using Microsoft office application such as Outlook, Excel, Word
• Ability to grasp higher-level technology issues and troubleshoot to resolution
• Ability to work independently and in a team environment
• Ability to work under pressure related to scale of business impact
• Ability to build strong working relationships both internally and externally
• Ability to span departments to assist in resolving network event outages
• Experience analyzing wireless networks, related equipment and/or performance
• Ability to multi-task, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy
• Ability to quickly learn new tools and systems
• Willingness to work on any assigned shift

Benefits
Medical Insurance
Dental Insurance
Vision Plan
Paid Vacation

Notice of Nondiscrimination Policy:
NA