Broadband Solutions Technician- Gothenburg, NE

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Broadband Solutions Technician- Gothenburg, NE

Cambridge Telephone Company
611 Patterson Street
Cambridge, NE 69022

Phone Number  (308) 697-3333
Fax Number (308) 697-3631

Position Title: Broadband Solutions Technician
Location of Position: Gothenburg, NE

Job Description
The Broadband Solutions Technician is responsible for configuring, maintaining and repairing IPTV, Internet, FTTH equipment, and wireless to meet quality standards and Company practices. The Broadband Solutions Technician should be customer focused with the Company’s best interest in mind. Plant maintenance construction work is also part of the responsibilities of this position, including fiber splicing. This individual locates copper/fiber/cables, marking the specific locations that meet the quality of the industry and Company standards. The Broadband Solutions Technician utilizes the plant maps in order to install or disconnect a multitude of services.

The Broadband Solutions Technician must be able to install and repair special circuits, and report changes regarding plant record system data to the appropriate sources. This individual must be able to install subscriber services according to the specifications of a customer work order and provide recommendations to the customer to best fit their needs. Testing and troubleshooting and problem solving is an important aspect of this position, and the Broadband Solutions Technician is responsible for testing and troubleshooting fiber-optic systems, wireless equipment, and home networking issues by utilizing the appropriate test equipment. The Broadband Solutions Technician should also be well versed in the product mix of the Company. Providing solutions for customers and providing the best experience possible is a must in this position. The Broadband Solutions Technician should have knowledge of customer trends and products that are utilized by our customers. Understanding these and being able to recommend solutions and assisting in providing these solutions are critical to this position
Primary Skills:
Ability to wire and maintain MDF and any other cable installation (fiber, copper, power,) to industry standards
Ability to creatively look at a project and define a solution that is cost effective and functional for customer installation
Efficient work ethic with attention to detail and accuracy of work and ability to work independently
Working computer knowledge in a Windows environment
Understanding of basic electricity
Understanding and interpreting plant maps
Telecommunications wiring color-code competency
Advanced knowledge of in-home networking and WIFI systems
Understanding of customer trends revolving around technology used in the home by consumers
Ability to upsell products that would enhance the customer experience
Willingness to approach customers for sales of products that are offered by the Company

Secondary Skills:
Willingness to adapt to changes in the business to include advances in technology, new skills, and new procedures
Good oral and written communication skills

Medical Insurance
Dental Insurance
Vision Plan
401K or other Retirement Plan
Paid Vacation
Sick Leave

Anti-Discrimination Policy
Pinpoint does not discriminate against anyone based on race, color, sex, religion, national origin, age
(40 or older), disability status or any other trait that is protected under local, state or federal law. In
addition, any kind of discrimination that is based on a protected trait is not allowed in the workplace.
We are an equal opportunity employer and we are dedicated to a policy of non-discrimination in all
aspects of employment and company business. This policy applies not only to personnel decisions,
but also to all aspects of business.
We ask that you respect those around you—co-workers, customers and management alike.
Reports of discrimination will be investigated and disciplinary measures may be taken.